FAQ
Ordering
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps you track orders and view your order history.
Can I change or cancel my order?
Orders can be modified or canceled within 48 hours of purchase. Please contact us as soon as possible if you need assistance.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods available at checkout.
Will I be charged additional fees?
All prices are shown in USD unless otherwise stated. Your bank or payment provider may apply exchange rates or additional fees.
Shipping
Where do you ship from?
We ship from international warehouses depending on product availability and destination.
How long does shipping take?
Processing time: 1-3 business days.
Shipping time: 12-15 business days.
How can I track my order?
Tracking information will be sent by email after your order has been shipped.
Delivery Issues
What if I entered the wrong address?
Please contact us within 48 hours of placing your order so we can try to update the shipping address before dispatch.
What if my order is marked delivered but not received?
Please check with your carrier, household members, or neighbors first. If you still cannot locate the package, contact us within 7 days of the delivery date.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must meet the return conditions stated in our Return & Refund Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
What if the item is damaged?
Please contact us within 7 days of receiving the item and provide clear photos or videos as proof.
Refunds
How long does a refund take?
Refunds are usually processed within 5-10 business days after the returned item is received and inspected, depending on your payment provider.
Security
Is my payment secure?
Yes. We use secure encrypted payment gateways to help protect your payment information.
Contact
Email:service@vilqora.com
Response time: within 24 hours on business days.